getting Article URL of the Ticket ?

Moderator: crythias

Post Reply
VARD32
OTRS newbie
Posts: 6
Joined: 01 Mar 2017, 04:28
OTRS Version?: 5.002

getting Article URL of the Ticket ?

Post by VARD32 » 27 Apr 2018, 13:19

Hi!
Please, can anyone show me, how can i get the Article URL (After creating the article) of the specific Ticket?

dwlangham
OTRS newbie
Posts: 5
Joined: 25 Apr 2018, 15:31
OTRS Version?: 6.000

Re: getting Article URL of the Ticket ?

Post by dwlangham » 02 May 2018, 15:18

Good question. As far as I can tell, you can't access articles directly. You have to go to the zoomed view for the ticket. I hope that someone can show otherwise, for I would like to be able to provide a URL that would open the ticket view and display a specific article. Would seem like a reasonable expectation.

dwlangham
OTRS newbie
Posts: 5
Joined: 25 Apr 2018, 15:31
OTRS Version?: 6.000

Re: getting Article URL of the Ticket ?

Post by dwlangham » 04 May 2018, 15:08

It's too simple. After creating the article, while still in the zoom view for the ticket, click the article in the list. Now examine the URL in your browser address bar. You'll see a "#" anchor in the URL, as shown in this example:

?Action=AgentTicketZoom;TicketID=392#1186

Note that the anchor changes depending on whether your zoom view is configured to show one article (as is the case in this example) or show all articles. In the latter case, the anchor looks like this: #Article1183.

Post Reply