Ticket notification on state change

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geri
OTRS newbie
Posts: 45
Joined: 10 Jan 2015, 11:22
OTRS Version?: 3.3.10

Ticket notification on state change

Post by geri » 12 Apr 2018, 08:20

Hi

I've created a ticket notification which fires if a ticket enters into a certain state. It works well if I change to the state manually. However if the state change is created by a generic agent, there are no notification.

Could somebody help me what am i doing wrong?

reneeb
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Re: Ticket notification on state change

Post by reneeb » 12 Apr 2018, 08:35

Did you activate "send agent/customer notification on changes" in your GenericAgent? (section "Execute Ticket commands")
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geri
OTRS newbie
Posts: 45
Joined: 10 Jan 2015, 11:22
OTRS Version?: 3.3.10

Re: Ticket notification on state change

Post by geri » 12 Apr 2018, 09:34

reneeb wrote:Did you activate "send agent/customer notification on changes" in your GenericAgent? (section "Execute Ticket commands")
My bad! I knew it is something simple.
Thank you thank you

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