RESOLVED: Dynamic field text value instead of ID

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wheelshot
OTRS expert
Posts: 188
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

RESOLVED: Dynamic field text value instead of ID

Post by wheelshot »

Hi,

I have a dynamic field Im using in a process' transition action creating a new article. When using the <OTRS_TICKET_DynamicField_MyField> im getting the ID of the selection and not the text related to it.

My dynamic field is a combo box linked to a general catalog class.

So for example:
ID = 169 and Text = "EG"
ID = 170 and Text = "FGEN"
...

Thanks for your help!
Last edited by wheelshot on 01 Apr 2018, 12:51, edited 1 time in total.

skullz
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Posts: 332
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6
Real Name: Skullz
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Re: Dynamic field text value instead of ID

Post by skullz »

wheelshot wrote:Hi,

I have a dynamic field Im using in a process' transition action creating a new article. When using the <OTRS_TICKET_DynamicField_MyField> im getting the ID of the selection and not the text related to it.

My dynamic field is a combo box linked to a general catalog class.

So for example:
ID = 169 and Text = "EG"
ID = 170 and Text = "FGEN"
...

Thanks for your help!
Not sure whether this will working or not..try <OTRS_TICKET_DynamicField_MyField_Value>

wheelshot
OTRS expert
Posts: 188
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Re: Dynamic field text value instead of ID

Post by wheelshot »

skullz wrote:Not sure whether this will working or not..try <OTRS_TICKET_DynamicField_MyField_Value>
It works for the body of my articles or tickets but not for the transition conditions. Since its hardcoded where no one could see it, i've decided to use the ID there and the _Value in the bodies.

Thanks for the help!

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