All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

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nilskm
OTRS newbie
Posts: 6
Joined: 29 Sep 2010, 09:50
OTRS Version?: 3.0.0 beta4

All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

Post by nilskm » 15 Mar 2018, 09:21

I've followed all the instructions and the upgrade went well except for that all queues are gone!

When I click tickets -> queue view it's empty, no queues are showing at all. But if I put a new ticket in any of the queues then the queue is showing again and now with all the tickets in it. Anyone knows what the reason can be?

Also I think it's really slow even though I put the new installation on a new faster server in all aspects.

The new installation is on centos 7 with MariaDB 10.2

atom
OTRS newbie
Posts: 10
Joined: 06 Nov 2018, 13:03
OTRS Version?: OTRS5
Real Name: Ahmet

Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

Post by atom » 12 Dec 2018, 15:20

+1
same situation here

fcasal
OTRS superhero
Posts: 210
Joined: 21 Apr 2014, 16:14
OTRS Version?: 6.0.10

Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

Post by fcasal » 12 Dec 2018, 22:52

It is a bad idea to upgrade to 6.0.1 version because there are several patch level versions that solve many problems.
And it is a bad idea to reopen an old topic, so is better you create a new one with more information. Actual version, what is in the logs after the update, etc.

Greetings.

wurzel
OTRS guru
Posts: 2548
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: All queues are missing after upgrading OTRS from 5.0.24 to 6.0.1

Post by wurzel » 13 Dec 2018, 17:27

Hi,

rebuild the queue index
(or wait a night for cronjob doing it)

Florian
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