Out of the office message stuck

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DavidB
OTRS newbie
Posts: 18
Joined: 11 Sep 2017, 21:42
OTRS Version?: 5.0.23
Real Name: David Bénicy
Company: Université de Sherbrooke

Out of the office message stuck

Post by DavidB »

If this can help anyone, we recently experienced the notification for “Out of the office” in OTRS to stay stuck on 0 days left and that … for months…
Message was only displayed in a few places like the user you’re logged in with, the owner and responsible user in grids but not in the drop down when you want to assign the owner/responsible.

We had to modify the entry in the database manually, the field “userfullname” had been modified but it was never reverted once the delay past.. Don’t know if this is a coincidence but both dates when we experienced this with was the 28th of the month….

wheelshot
OTRS expert
Posts: 188
Joined: 15 Dec 2014, 20:49
OTRS Version?: 4.0.24
Location: QC, Canada

Re: Out of the office message stuck

Post by wheelshot »

Bump! We have the exact same problem. Thanks!

jojo
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Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Out of the office message stuck

Post by jojo »

update to the latest patchlevel
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

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