Hi,
I create many custom states and let users to select a specific state inside AgentFreeText window. I'm noticing when user try to select one of them, submit action does not respond and modify is not saved.
How can i debug it?
Thanks
Unable to change state in FreeText
Moderator: crythias
Re: Unable to change state in FreeText
[UPDATE]: It seems only tickets belonging to a specific queue cannot assign custom and predefined states
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Re: Unable to change state in FreeText
Hi!
Could you provide us with information about changes in the system? Are extensions installed? Are there any errors in the js console?
Could you provide us with information about changes in the system? Are extensions installed? Are there any errors in the js console?
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Re: Unable to change state in FreeText
Hi,
the issue is for a particular service. Don't know why.
Following the output from JS:
the issue is for a particular service. Don't know why.
Following the output from JS:
Code: Select all
Uncaught TypeError: ErrorObject.GetType is not a function
at Object.Core.Exception.TargetNS.HandleFinalError (CommonJS_696e7aa71bdb0da45f0b4476b02ff324.js:1085)
at HTMLDocument.<anonymous> (CommonJS_696e7aa71bdb0da45f0b4476b02ff324.js:1140)
at j (CommonJS_696e7aa71bdb0da45f0b4476b02ff324.js:1)
at Object.fireWith [as resolveWith] (CommonJS_696e7aa71bdb0da45f0b4476b02ff324.js:1)
at Function.ready (CommonJS_696e7aa71bdb0da45f0b4476b02ff324.js:1)
at HTMLDocument.I (CommonJS_696e7aa71bdb0da45f0b4476b02ff324.js:1)
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Re: Unable to change state in FreeText
Hi again Ruzzeto =)
How about those non official extension do you have any? If this happens only with a specific service does this service have any special characters that other (working) services don’t have? Or Is it a subservice maybe?
How about those non official extension do you have any? If this happens only with a specific service does this service have any special characters that other (working) services don’t have? Or Is it a subservice maybe?
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Re: Unable to change state in FreeText
Hi
really don't know....it's a simple service not subservice...
I have some non official extension but all other services work.
really don't know....it's a simple service not subservice...
I have some non official extension but all other services work.
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Re: Unable to change state in FreeText
Hi Ruzzeto,
It's hard to tell consider creating new service based on the one you have problems with, change all data to the new service (Tickets by Generic Agent, SLAs, ACL etc). When you reasign everything and it works then just disable the old service and rename the new one you just set. If it will be failing again after the reassign then one of the extension in combine with your data might be failing. Look in the otrs logs: Admin -> System log if it shows anything when the bug appears not just browser console.
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It's hard to tell consider creating new service based on the one you have problems with, change all data to the new service (Tickets by Generic Agent, SLAs, ACL etc). When you reasign everything and it works then just disable the old service and rename the new one you just set. If it will be failing again after the reassign then one of the extension in combine with your data might be failing. Look in the otrs logs: Admin -> System log if it shows anything when the bug appears not just browser console.
Add-Ons for OTRS team =)
You can directly get in touch with us through our social media attached below in case you'll have further questions.
Add-Ons for OTRS team
We account with premium and free add-ons on our website.
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https://otrsaddons.com/
https://www.linkedin.com/company/addons-for-otrs/
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We account with premium and free add-ons on our website.
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