Add Customer User

Moderator: crythias

Post Reply
pidilandia
OTRS newbie
Posts: 15
Joined: 19 Sep 2017, 11:48
OTRS Version?: 5.0.16

Add Customer User

Post by pidilandia » 20 Feb 2018, 09:52

Hi,
I need to deactivate the mandatory field of the email address when a new Customer User is created because I could be contacted by a customer without an email address, do you think this is possible?
Thank you.

PP

reneeb
OTRS guru
Posts: 4595
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: Add Customer User

Post by reneeb » 20 Feb 2018, 10:03

No, the email address is required throughout the system... You could create a dummy email address.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

pidilandia
OTRS newbie
Posts: 15
Joined: 19 Sep 2017, 11:48
OTRS Version?: 5.0.16

Re: Add Customer User

Post by pidilandia » 20 Feb 2018, 10:16

Thank you for your answer

I hoped it was possible!

so I can not deactivate either Username and Password?

Post Reply