Error otrs.Console.pl TimeZone Olson Database different Version

Moderator: crythias

Post Reply
hukrause
Znuny newbie
Posts: 7
Joined: 17 Dec 2014, 13:22
Znuny Version: 4.0.24
Real Name: Hubert Krause

Error otrs.Console.pl TimeZone Olson Database different Version

Post by hukrause »

Hello List,

there is a nasty error message witch fill up my logs:

Code: Select all

Feb 16 08:03:12 50sv-otrs-test OTRS-otrs.Console.pl-Maint: :Emai [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:52]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: [Fri Feb 16 08:03:12 2018] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2018b) of the Olson database than this installation of DateTime::TimeZone (2017c).
Feb 16 08:10:14 50sv-otrs-test OTRS-otrs.Console.pl-Maint: :Tick [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:52]: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: [Fri Feb 16 08:10:13 2018] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2018b) of the Olson database than this installation of DateTime::TimeZone (2017c).
My plattform is Debian 9. My OTRS release is 6.0.3

Any Ideas?

Best regards,

Hubert
Noor4moo
Znuny newbie
Posts: 3
Joined: 07 May 2018, 17:08
Znuny Version: 6.0.11

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by Noor4moo »

Hello,

i've got a similar problem with OTRS 6.0.6 on Debian Stretch after upgrading two packages:

libdatetime-timezone-perl
from 1:2.09-1+2018d
to 1:2.09-1+2018e

tzdata
from 2018d-0+deb9u1
to 2018e-0+deb9u1

Code: Select all

otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Berlin,
which is from a different version (2018e) of the Olson database than this installation of
DateTime::TimeZone (2018d).
even a reboot did not help.
Noor4moo
Znuny newbie
Posts: 3
Joined: 07 May 2018, 17:08
Znuny Version: 6.0.11

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by Noor4moo »

Noor4moo wrote: i've got a similar problem with OTRS 6.0.6 on Debian Stretch after upgrading two packages:
tried it again today, this time there are no problems....
aeg
Znuny newbie
Posts: 42
Joined: 02 Mar 2017, 15:53
Znuny Version: 5.0.4

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by aeg »

I am getting,
"otrs.Daemon.pl: Loaded DateTime::TimeZone::Atlantic::Reykjavik, which is from an older version (2017b) of the Olson database than this installation of DateTime::TimeZone (2013h)."

any ideas how to resolve the issue?
Noor4moo
Znuny newbie
Posts: 3
Joined: 07 May 2018, 17:08
Znuny Version: 6.0.11

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by Noor4moo »

same problem again after today's debian updates for the packages tzdata and libdatetime-timezone-perl :(
michael6767
Znuny newbie
Posts: 3
Joined: 09 Dec 2014, 18:15
Znuny Version: 6.0.15

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by michael6767 »

I run into the same problem after a debian update, did anybody found a solution?

EDIT:
Upgraded from 6.0.10 to 6.0.14 -> PROBLEM SOLVED
Last edited by michael6767 on 06 Dec 2018, 09:03, edited 1 time in total.
adrijang
Znuny newbie
Posts: 19
Joined: 26 Apr 2010, 19:21
Znuny Version: 4.0.3

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by adrijang »

Hi!

I have the same problem, also after an update:

Code: Select all

[Mon Dec  3 16:55:04 2018] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Madrid, which is from an older version (2018g) of the Olson database than this installation of DateTime::TimeZone (2018e).
Any clues on how to solve it?
It's flooding with notifications.

Thanks!

EDIT:
Upgraded from 6.0.0 to 6.0.14 -> PROBLEM SOLVED
Last edited by adrijang on 03 Dec 2018, 20:30, edited 1 time in total.
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by root »

Hi,

Does anybody with the latest patch level release (6.0.14) still have this problem?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
adrijang
Znuny newbie
Posts: 19
Joined: 26 Apr 2010, 19:21
Znuny Version: 4.0.3

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by adrijang »

root wrote: 03 Dec 2018, 18:21 Hi,

Does anybody with the latest patch level release (6.0.14) still have this problem?

- Roy
Upgraded to that patch level, problem solved. Thank you very much!
adrijang
Znuny newbie
Posts: 19
Joined: 26 Apr 2010, 19:21
Znuny Version: 4.0.3

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by adrijang »

Hi there!

It started again, different versions:

Code: Select all

[Wed Jan 23 16:12:50 2019] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Madrid, which is from an older version (2018i) of the Olson database than this installation of DateTime::TimeZone (2018g).
I'm running 6.0.14

EDIT:
SOLVED
Had to stop and start otrs.Daemon.pl after updating to tzdata 2018i-0+deb8u1
GustavG
Znuny expert
Posts: 275
Joined: 26 Nov 2014, 15:56
Znuny Version: Znuny 6.3.4
Real Name: Gerlach

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by GustavG »

Same problem on Debian 10 with OTRS 6.0.20 today after a apt upgrade:

tzdata:amd64 2019b-0+deb9u1 -> 2019c-0+deb9u1
[Thu Sep 19 10:03:17 2019] otrs.Daemon.pl: Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2019c) of the Olson database than this installation of DateTime::TimeZone (2019b).
Solution:

Code: Select all

su -c "/opt/otrs/bin/Cron.sh stop" -s /bin/bash otrs
su -c "/opt/otrs/bin/otrs.Daemon.pl stop" -s /bin/bash otrs

su -c "/opt/otrs/bin/Cron.sh start" -s /bin/bash otrs
su -c "/opt/otrs/bin/otrs.Daemon.pl start" -s /bin/bash otrs
Thanks
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by root »

Hi,

It's sufficient to stop the daemon, he will be restarted if needed every 5 minutes by default.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
GustavG
Znuny expert
Posts: 275
Joined: 26 Nov 2014, 15:56
Znuny Version: Znuny 6.3.4
Real Name: Gerlach

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by GustavG »

And again:
Upgrade: libdatetime-timezone-perl:amd64 (1:2.09-1+2019c, 1:2.09-1+2020d)
Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2020d) of the Olson database than this installation of DateTime::TimeZone (2019c).
With OTRS 6.0.30 on Debian 9. Running:

Code: Select all

su -c "/opt/otrs/bin/otrs.Daemon.pl stop" -s /bin/bash otrs
su -c "/opt/otrs/bin/Cron.sh stop" -s /bin/bash otrs
su -c "/opt/otrs/bin/Cron.sh start" -s /bin/bash otrs
systemctl restart apache2
does not help, any ideas?
Last edited by GustavG on 17 Nov 2020, 10:52, edited 1 time in total.
GustavG
Znuny expert
Posts: 275
Joined: 26 Nov 2014, 15:56
Znuny Version: Znuny 6.3.4
Real Name: Gerlach

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by GustavG »

Reboot does not help... >3000 new mails:

Subjects:

OTRS Scheduler Daemon Cron: MailQueueSend
OTRS Scheduler Daemon AsynchronousExecutor: PluginAsynchronous::ConcurrentUser
OTRS Scheduler Daemon SystemConfigurationSyncManager: ConfigurationDeploySync
OTRS Scheduler Daemon Cron: EscalationCheck

Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2020d) of the Olson database than this installation of DateTime::TimeZone (2019c).
Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2020d) of the Olson database than this installation of DateTime::TimeZone (2019c).
Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2020d) of the Olson database than this installation of DateTime::TimeZone (2019c).
Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2020d) of the Olson database than this installation of DateTime::TimeZone (2019c).
Tue Nov 17 08:35:11 2020 (Europe/Berlin) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SystemConfigurationSyncManager-29 There was an error executing ConfigurationDeploySync: Loaded DateTime::TimeZone::Europe::Berlin, which is from a different version (2020d) of the Olson database than this installation of DateTime::TimeZone (2019c).
Any ideas?
Kirimoar
Znuny newbie
Posts: 1
Joined: 17 Nov 2020, 10:10
Znuny Version: 6.0.15
Real Name: Christian

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by Kirimoar »

I'm facing exactly the same problem - suddenly startet today in the morning (no update done or anything).

Reboot of anything does not help as well.

I changed the OTRSTimeZone in the Admin-Settings to "UTC" now - it seems that at least, the e-mails stopped now.
However, all the old tickets have a wrong time now by 1 hour (which is not such a big deal for me).

Maybe this could help you as well, if the time-change of old Tickets is ok for you.

Greetings
GustavG
Znuny expert
Posts: 275
Joined: 26 Nov 2014, 15:56
Znuny Version: Znuny 6.3.4
Real Name: Gerlach

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by GustavG »

Kirimoar wrote: 17 Nov 2020, 10:47 I changed the OTRSTimeZone in the Admin-Settings to "UTC" now - it seems that at least, the e-mails stopped now.
However, all the old tickets have a wrong time now by 1 hour (which is not such a big deal for me).

Maybe this could help you as well, if the time-change of old Tickets is ok for you.
Thank you, but thats not a solution :(

I have install the old pakage libdatetime-timezone-perl_1%3a2.09-1+2019c_all.deb (and set on hold: "echo libdatetime-timezone-perl hold |dpkg --set-selections") again, now no more mails coming. I hope there will be a new OTRS version that solves this problem..
Last edited by GustavG on 17 Nov 2020, 11:31, edited 1 time in total.
zzz
Znuny superhero
Posts: 888
Joined: 15 Dec 2016, 15:13
Znuny Version: All
Real Name: Emin
Company: Efflux GmbH
Contact:

Re: Error otrs.Console.pl TimeZone Olson Database different Version

Post by zzz »

Hey,

If your repositories do not offer the needed version, you should update the Perl module via CPAN or cpanminus.

Code: Select all

cpan install DateTime::TimeZone
— Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/

Free and premium add-ons: German | English
Post Reply