Customer E-Mail Address "Display Name"

Moderator: crythias

Post Reply
PhyrePhoX
OTRS expert
Posts: 86
Joined: 05 Dec 2007, 10:56

Customer E-Mail Address "Display Name"

Post by PhyrePhoX » 15 Feb 2018, 12:04

Hi,

in our customer backend, i use some datafields for showing additional data in the "search customer" field, for example when changing customer in a created ticket or for a new one.

In Sysconfig:
CustomerUserListFields => [ 'first_name', 'last_name','owner_flag','company_name','login' ],
This helps greatly identifying the owners (in my example) of companies.
However i just realized, that this field is also used to create the "Displaynames" in the mails, so for example when i write an email now, the customer sees in his email client:
Bill Gates OWNER Microsoft <bill.gates@microsoft.com>
instead of just
Is there a way i can have the added comfort without letting the customers know which extra fields i keep for them?

Thanks in advance, PhoX

Post Reply