Shared Filter templates - Lost of conditions

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DavidB
OTRS newbie
Posts: 18
Joined: 11 Sep 2017, 21:42
OTRS Version?: 5.0.23
Real Name: David Bénicy
Company: Université de Sherbrooke

Shared Filter templates - Lost of conditions

Post by DavidB » 06 Feb 2018, 20:34

We've recently updated to OTRS 5.0.23 about two weeks ago.
We didn't encounter any difficulties (filter wise) until yesterday. In the morning everything was going well and at some points every conditions of the shared filters templates were lost. Templates are still there but empty.

Is there any know behavior that could explain this?
We are not able to find clues, hopefully it's not someone that erased them...

Thank you

DavidB
OTRS newbie
Posts: 18
Joined: 11 Sep 2017, 21:42
OTRS Version?: 5.0.23
Real Name: David Bénicy
Company: Université de Sherbrooke

Re: Shared Filter templates - Lost of conditions

Post by DavidB » 16 Feb 2018, 15:28

We ended up fetching a Database backup, comparing the data and reimporting the missing entries to production.
We were unable to explain the loss of data...

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