Send list about the ticket if not SLA assigned to ticket

Moderator: crythias

Post Reply
IBVHungary
OTRS newbie
Posts: 2
Joined: 17 Jan 2018, 10:15
OTRS Version?: 5.0.22

Send list about the ticket if not SLA assigned to ticket

Post by IBVHungary » 17 Jan 2018, 12:35

Hi!

We want to send a list in e-mail about the tickets which SLA not assigned. Is it possible?

Szilard

reneeb
OTRS guru
Posts: 4650
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: Send list about the ticket if not SLA assigned to ticket

Post by reneeb » 17 Jan 2018, 17:23

Do you want to send a notification to agents for each ticket that has no SLA? Use Ticketnotifications.

If you want to send one single notification (e.g. every morning), where the notification shows a list of all tickets that do not have a SLA assigned, that needs development.
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

Post Reply