Generic Agent Regex

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ruzzetto
OTRS wizard
Posts: 170
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Generic Agent Regex

Post by ruzzetto » 12 Jan 2018, 16:33

Hi,
i'd like to change type of some new tickets based on key words in title/subject. Does regex work?

Thamks

reneeb
OTRS guru
Posts: 4651
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
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Re: Generic Agent Regex

Post by reneeb » 14 Jan 2018, 13:40

No, only wildcards.
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Free OTRS add ons from the community: http://opar.perl-services.de
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hkais
OTRS newbie
Posts: 30
Joined: 16 Apr 2016, 08:55
OTRS Version?: 5.0.26

Re: Generic Agent Regex

Post by hkais » 16 Mar 2018, 21:10

having the same issue.
this thing worked under postmaster filter as regex, but does not work anymore in generic agent:

Code: Select all

(Joomla! Update available.*|.* Application Updates)
What is the identical variant for the generic agent?

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