Dashlets - Filtering my owner

Moderator: crythias

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fcollerette
OTRS newbie
Posts: 24
Joined: 27 Dec 2017, 20:40
OTRS Version?: 6.0.2-03

Dashlets - Filtering my owner

Post by fcollerette » 11 Jan 2018, 21:05

Hi I'm trying to get a dashlet that would work similarly to "My tickets"

I'm actually trying to do this show all opened ticket that I am the owner.
If I would put that in a string we could say "Owner=Me"
I could do something like "Owner=Agent Name" but that would cause me to do a dashlet for everyone that needs that function so I'm trying to "not go" this route.

I created a few dashlets without too much problems but seems I can't find what I'm looking for.

Can someone help me ?

Thanks

Franck

fcollerette
OTRS newbie
Posts: 24
Joined: 27 Dec 2017, 20:40
OTRS Version?: 6.0.2-03

Re: Dashlets - Filtering my owner

Post by fcollerette » 11 Jan 2018, 23:36

Actually, I'm looking for something a little bit more like this : Owner=%agent%;

or more like this : Owner=<OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>;

fcollerette
OTRS newbie
Posts: 24
Joined: 27 Dec 2017, 20:40
OTRS Version?: 6.0.2-03

Re: Dashlets - Filtering my owner

Post by fcollerette » 12 Jan 2018, 17:22

Hi everyone,

I finally went with "Responsible" instead of "Owner"

When you activate the "Reponsible" module, you have "My responsabilities" that is added as "filter" in "Open Tickets"

crythias
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Re: Dashlets - Filtering my owner

Post by crythias » 13 Jan 2018, 15:34

Don't overlook the dashlets already present with three tabs including your own locked tickets for the dashlet.
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fcollerette
OTRS newbie
Posts: 24
Joined: 27 Dec 2017, 20:40
OTRS Version?: 6.0.2-03

Re: Dashlets - Filtering my owner

Post by fcollerette » 15 Jan 2018, 19:44

Thanks, I noticed the "locked" status.

We are a small internal IT team and thus we don't really want to "lock" tickets so that if anyone has time, they can take over.

That's why I went towards the "responsible" module.

Works quite fine !

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