SolutionResponseTime not working

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bmichelot
OTRS expert
Posts: 86
Joined: 31 Jul 2013, 16:52
OTRS Version?: 5.0.20
Real Name: Benoît MICHELOT
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SolutionResponseTime not working

Post by bmichelot » 11 Jan 2018, 17:45

Hi all,
I tried to make a stat to follow the response time on some specific request.
i buitl the stats as shown into the xml file attached.
And the results is the empty for the last weeks which is not normal.
We have already the same amount of ticket to deal with each weeks.
xml_cvs.zip
Is it link to a bug ?
We are using OTRS 5 Free v5.0.23
Regards,
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reneeb
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Re: SolutionResponseTime not working

Post by reneeb » 14 Jan 2018, 13:48

Any messages in the log files?
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bmichelot
OTRS expert
Posts: 86
Joined: 31 Jul 2013, 16:52
OTRS Version?: 5.0.20
Real Name: Benoît MICHELOT
Company: Amphenol Air LB France
Contact:

Re: SolutionResponseTime not working

Post by bmichelot » 15 Jan 2018, 15:37

Hi Reneeb,
Nothing shown inside the log file.
No error message.
Is there any way to check if the SolutionResponseTime is well calculated ?
Regards,

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