Ticket do not change the state to Recurring

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Gl3d50N
OTRS newbie
Posts: 24
Joined: 25 Jan 2017, 13:43
OTRS Version?: 5.0.10

Ticket do not change the state to Recurring

Post by Gl3d50N » 05 Jan 2018, 21:05

Hi all,

Guys, i need help with one thing, i install the ticket recurring in the OTRS, i'm using OTRS's version 5.0.10, all files are ok (I guess), the recurring button appears normally, but when i'll change the ticket to the recurring state, nothing happens with the state, log shows nothing and i'm lost.

Anyone had face this problem? All appears to be ok, but the state not changes.

Thanks for help me!

Att,
Paulo Gledson

jojo
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Re: Ticket do not change the state to Recurring

Post by jojo » 06 Jan 2018, 00:11

What module did you install?
"Production": OTRS™ 6, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) git Master

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Gl3d50N
OTRS newbie
Posts: 24
Joined: 25 Jan 2017, 13:43
OTRS Version?: 5.0.10

Re: Ticket do not change the state to Recurring

Post by Gl3d50N » 15 Jan 2018, 19:50

Thanks for your help, but i found a solution, and the problem was in my homologation machine, i don't know why, but in production works well.

Hugs!!!

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