Hi all,
I tried in my test environment to upgrade to 6 version but procedure failed. I'm wondering if there's a best practice or a good procedure to follow in order to upgrade the system (for example disable or uninstall 3rd party packages, etc.)
Thanks!
Upgrade to 6 procedure
Moderator: crythias
Re: Upgrade to 6 procedure
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Upgrade to 6 procedure
Hi,
just tried that procedure but in my lab i encountered some issues about upgrade. For this reason i asked for something deeper then official manual.
Thanks,
just tried that procedure but in my lab i encountered some issues about upgrade. For this reason i asked for something deeper then official manual.
Thanks,
Re: Upgrade to 6 procedure
there is nothing deeper than the manual (besides knowledge on the product).
You can post your issies here for help or get commercial support
You can post your issies here for help or get commercial support
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Upgrade to 6 procedure
jojo I meant tips instead more information....jojo wrote:there is nothing deeper than the manual (besides knowledge on the product).
You can post your issies here for help or get commercial support
Re: Upgrade to 6 procedure
Hi,
Get deeper knowledge with asking the correct questions, search google, ask professionals.
Flo
The tip is: read the manual.ruzzetto wrote:jojo I meant tips instead more information....jojo wrote:there is nothing deeper than the manual (besides knowledge on the product).
You can post your issies here for help or get commercial support
Get deeper knowledge with asking the correct questions, search google, ask professionals.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Upgrade to 6 procedure
without knowing your issues, nobody can provide a tip
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Upgrade to 6 procedure
Don't spit against the wind.
Don't eat yellow snow.
Providing error messages helps others provide answers.
Ask questions the same way you'd ask of your boss or colleague or your mother. If you sent them an email with the words that you've provided in this topic, what would their first response to you be? (Other than, "I don't know, why are you asking me?")
We can't replicate "I have issues upgrading."
Don't eat yellow snow.
Providing error messages helps others provide answers.
Ask questions the same way you'd ask of your boss or colleague or your mother. If you sent them an email with the words that you've provided in this topic, what would their first response to you be? (Other than, "I don't know, why are you asking me?")
We can't replicate "I have issues upgrading."
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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