Upgrade to 6 procedure

Moderator: crythias

Post Reply
ruzzetto
OTRS wizard
Posts: 182
Joined: 14 Apr 2017, 10:53
OTRS Version?: 5.0.20

Upgrade to 6 procedure

Post by ruzzetto » 05 Jan 2018, 17:50

Hi all,
I tried in my test environment to upgrade to 6 version but procedure failed. I'm wondering if there's a best practice or a good procedure to follow in order to upgrade the system (for example disable or uninstall 3rd party packages, etc.)

Thanks!

wurzel
OTRS guru
Posts: 2772
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Upgrade to 6 procedure

Post by wurzel » 05 Jan 2018, 18:38

    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10
    OTRS 7 SILVER

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    ruzzetto
    OTRS wizard
    Posts: 182
    Joined: 14 Apr 2017, 10:53
    OTRS Version?: 5.0.20

    Re: Upgrade to 6 procedure

    Post by ruzzetto » 12 Jan 2018, 15:21

    Hi,
    just tried that procedure but in my lab i encountered some issues about upgrade. For this reason i asked for something deeper then official manual.

    Thanks,

    jojo
    Moderator
    Posts: 14597
    Joined: 26 Jan 2007, 14:50
    OTRS Version?: Git Master
    Contact:

    Re: Upgrade to 6 procedure

    Post by jojo » 12 Jan 2018, 15:52

    there is nothing deeper than the manual (besides knowledge on the product).

    You can post your issies here for help or get commercial support
    "Production": OTRS™ 7, STORM powered by OTRS
    "Testing": ((OTRS Community Edition)) and git Master

    Never change Defaults.pm! :: Blog
    Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

    ruzzetto
    OTRS wizard
    Posts: 182
    Joined: 14 Apr 2017, 10:53
    OTRS Version?: 5.0.20

    Re: Upgrade to 6 procedure

    Post by ruzzetto » 12 Jan 2018, 16:31

    jojo wrote:there is nothing deeper than the manual (besides knowledge on the product).

    You can post your issies here for help or get commercial support
    jojo I meant tips instead more information....

    wurzel
    OTRS guru
    Posts: 2772
    Joined: 08 Jul 2010, 22:25
    OTRS Version?: 6.0.x

    Re: Upgrade to 6 procedure

    Post by wurzel » 12 Jan 2018, 16:40

    Hi,
    ruzzetto wrote:
    jojo wrote:there is nothing deeper than the manual (besides knowledge on the product).

    You can post your issies here for help or get commercial support
    jojo I meant tips instead more information....
    The tip is: read the manual.

    Get deeper knowledge with asking the correct questions, search google, ask professionals.

    Flo
      ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 10
      OTRS 7 SILVER

      -- Ich beantworte keine Forums-Fragen PN - No PN please

      I won't answer to unfriendly users any more. A greeting and regards are just polite.

      jojo
      Moderator
      Posts: 14597
      Joined: 26 Jan 2007, 14:50
      OTRS Version?: Git Master
      Contact:

      Re: Upgrade to 6 procedure

      Post by jojo » 12 Jan 2018, 17:49

      without knowing your issues, nobody can provide a tip
      "Production": OTRS™ 7, STORM powered by OTRS
      "Testing": ((OTRS Community Edition)) and git Master

      Never change Defaults.pm! :: Blog
      Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

      crythias
      Moderator
      Posts: 10108
      Joined: 04 May 2010, 18:38
      OTRS Version?: 5.0.x
      Location: SouthWest Florida, USA
      Contact:

      Re: Upgrade to 6 procedure

      Post by crythias » 13 Jan 2018, 15:41

      Don't spit against the wind.
      Don't eat yellow snow.
      Providing error messages helps others provide answers.

      Ask questions the same way you'd ask of your boss or colleague or your mother. If you sent them an email with the words that you've provided in this topic, what would their first response to you be? (Other than, "I don't know, why are you asking me?")

      We can't replicate "I have issues upgrading."
      OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
      Please edit your signature to include your OTRS version, Operating System, and database type.
      Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
      Need help? Before you ask

      Post Reply