Set sorting in Dashboard in Open tickets

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PetrV
OTRS newbie
Posts: 3
Joined: 11 Dec 2015, 22:22
OTRS Version?: 5.0.3

Set sorting in Dashboard in Open tickets

Post by PetrV » 18 Dec 2017, 16:21

Hello,

is there any way to set fix sorting by column changed for all users in dashboard in open tickets?

Image

Thanks.

alexus
OTRS superhero
Posts: 285
Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 6.0.22
Real Name: Alexey Yusov
Company: Radiant System Group s.r.o
Location: Prague
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Re: Set sorting in Dashboard in Open tickets

Post by alexus » 18 Dec 2017, 19:45

1. Go to SysConfig Ticket → Frontend::Agent::Dashboard
2. Change settings for DashboardBackend###0130-TicketOpen
3. Set Attributes to StateType=open;SortBy=Changed;;OrderBy=Down;
Alexey Yusov

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