OTRS Slow

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ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

OTRS Slow

Post by ronaldjerardmedina » 12 Dec 2017, 07:15

Hi,

What may be the reason? We observed slow response on otrs also the loading of time is too long. Can someone help me? thanks!
OTRS 5.0.3-01 - MySql - SLES -

wurzel
OTRS guru
Posts: 2761
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: OTRS Slow

Post by wurzel » 12 Dec 2017, 09:37

Hi,

ask an IT professional, please!


Can be anything from hardware, caching, network, DNS, Browser.....

Regards
Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 7 SILVER

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    fcasal
    OTRS superhero
    Posts: 327
    Joined: 21 Apr 2014, 16:14
    OTRS Version?: 6.0.18

    Re: OTRS Slow

    Post by fcasal » 12 Dec 2017, 16:28

    Please, give us the following information:

    - Is the database in the same machine of the app?
    - Which database are otrs using?
    - How many resources has: ram, cpu, hdd
    - Is the machine shared with another service?
    - Which versión of otrs is installed?
    - Which OS are you using?
    - ...

    ronaldjerardmedina
    OTRS expert
    Posts: 99
    Joined: 24 Jun 2016, 11:36
    OTRS Version?: 5.0.3-01
    Real Name: Ronald Jerard
    Company: Medina

    Re: OTRS Slow

    Post by ronaldjerardmedina » 13 Dec 2017, 08:10

    Hi all,

    Database is MySql
    No other services is running on the server
    Version is OTRS 5.0.11
    Servers OS is SLES 11
    Database is on a separate Server with no services running.
    Ram = 2Gb
    hdd = 500gb
    Agents/ Users - 3-4 only (2 Agent, 2 Customer)

    I cleared the cache still no difference on performance

    Total no. of tickets < 3000 so i think archiving tickets will not help us.
    OTRS 5.0.3-01 - MySql - SLES -

    fcasal
    OTRS superhero
    Posts: 327
    Joined: 21 Apr 2014, 16:14
    OTRS Version?: 6.0.18

    Re: OTRS Slow

    Post by fcasal » 13 Dec 2017, 16:10

    It should enough for work well. Is is interesting to upgrade to the last patch level and restart de OS. it is a virtual machine?

    Also you can check the system process with htop

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