"Floating" Customer Info

Moderator: crythias

Post Reply
PhyrePhoX
OTRS expert
Posts: 98
Joined: 05 Dec 2007, 10:56
OTRS Version?: 5.0.24 (with ITSM Mo

"Floating" Customer Info

Post by PhyrePhoX » 11 Dec 2017, 22:05

Hi,

do you know if it is possible to have the customer information (on the right ticket side) "floating", meaning when you scroll down in a long ticket with long mails or a lot of articles, that the customer info also comes down? I always wondered why OTRS is wasting precious onscreen realestate by having the customer info fixed in the top. Am i missing a config option here?

Thanks,

PP
OTRS 5.0.24 (with ITSM Modules)

jojo
Moderator
Posts: 14599
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: "Floating" Customer Info

Post by jojo » 11 Dec 2017, 22:33

actually it is not possible. But you can file your idea here: https://otrsteam.ideascale.com/
"Production": OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

crythias
Moderator
Posts: 10108
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: "Floating" Customer Info

Post by crythias » 19 Dec 2017, 15:07

CSS to add to class "SideBarColumn":

Code: Select all

	position: fixed;
	right: 1%
	z-index: 1;
	top: 150px; /*adjust per your own customization needs */
Note that you can't now scroll Customer Information if it exceeds your screen height. Of course, you can collapse Ticket Information.
OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask

Post Reply