Began to deal with Process Management in OTRS 5.0.
The process is understandable and everything works. Faced one problem:
How to use the comparison operator in transition conditions?
For example, I need a Transition that is executed if the DynamicField_Amount dynamic field value is greater than 1000.
Below is a screenshot of the example, but this check does not work:
Does anyone have experience in writing the correct "Regular expression" or, alternatively, how can this be done in the "Transition validation module"?
Thanks to all.
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