6.0.1 Problem with Scheduler Daemon Cron: ArticleSearchIndexRebuild

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gtavarez
OTRS newbie
Posts: 3
Joined: 28 Nov 2017, 20:53
OTRS Version?: 6.0.1
Location: Dominican Republic

6.0.1 Problem with Scheduler Daemon Cron: ArticleSearchIndexRebuild

Post by gtavarez » 29 Nov 2017, 16:43

After upgrating from 5.0.17 to 6.0.1 I'm constantly receiving the following mail from Crontab:

OTRS Scheduler Daemon Cron: ArticleSearchIndexRebuild
Error: Active indexing process already running! Skipping...

The OTRS log shows this:
OTRS-otrs.Console.pl-Maint::Ticket::FulltextIndexRebuildWorker-91 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::FulltextIndexRebuildWorker: Error: Active indexing process already running! Skipping.

I don't know how to stop this, any idea?

rapzilla
OTRS newbie
Posts: 2
Joined: 13 Feb 2018, 20:44
OTRS Version?: 6.0.4
Real Name: Ron
Company: UBC

Re: 6.0.1 Problem with Scheduler Daemon Cron: ArticleSearchIndexRebuild

Post by rapzilla » 14 Feb 2018, 18:42

I am having the exact same issue. Did you find a solution? Thank you.

rapzilla
OTRS newbie
Posts: 2
Joined: 13 Feb 2018, 20:44
OTRS Version?: 6.0.4
Real Name: Ron
Company: UBC

Re: 6.0.1 Problem with Scheduler Daemon Cron: ArticleSearchIndexRebuild

Post by rapzilla » 14 Feb 2018, 22:55

Actual script generating messages is:
/opt/otrs/Kernel/System/Console/Command/Maint/Ticket/FulltextIndexRebuildWorker.pm

Went into Admin console, under "System Configuration" and searched for
"ArticleSearchIndexRebuild".

Edited to add a new param, --force-pid

Appears to have stopped the messages. Hopefully didn't do any damage.

ERPL
OTRS newbie
Posts: 4
Joined: 23 Apr 2018, 16:05
OTRS Version?: 6.06.00
Real Name: Andrea Pedinotti
Company: Erp Logic

Re: 6.0.1 Problem with Scheduler Daemon Cron: ArticleSearchIndexRebuild

Post by ERPL » 27 Apr 2018, 12:02

If it workes (without side effects also) you saved my life.

After the upgrade to 6.06, this nightmare started apparently without known reason.

OTRS support was not helping, since they said it could be a configuration issue.

This messages were killing our system fullfilling the relay of SMTP limit and preventing email sending of any kind out from OTRS.

I'll let you know...

In case, I owe you a beer wherever you are.

Best Regards

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