Hi all,
after migration from 5 to 6 i got every one minute this erron in the system log event:
Mon Nov 27 09:01:05 2017 error OTRS-otrs.Console.pl-Maint::Ticket::FulltextIndexRebuildWorker-14
There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::FulltextIndexRebuildWorker: Error: Active indexing process already running! Skipping...
Everything seems to be working fine except messages indexing.
How to resolve the problem?
it seems that another process is active, but i can't find it....
if i try to stop Daemon.pl the error goes away
Thanks in advance
[SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker
Moderator: crythias
[SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker
Last edited by osaang40 on 28 Nov 2017, 10:00, edited 1 time in total.
Re: 6.0.1 Problem with FulltextIndexRebuildWorker
As otrs user i ran this command:
bin/otrs.Console.pl Maint::Ticket::FulltextIndexRebuildWorker --force-pid
and the problem goes away!!!
Rebuild the article search index for needed articles.
Usage:
otrs.Console.pl Maint::Ticket::FulltextIndexRebuildWorker [--children ...] [--limit ...] [--force-pid]
Options:
[--children ...] - Specify the number of child processes to be used for indexing (default: 4, maximum: 20).
[--limit ...] - Maximum number of ArticleIDs to process (default: 20000).
[--force-pid] - Start even if another process is still registered in the database.
[--help] - Display help for this command.
[--no-ansi] - Do not perform ANSI terminal output coloring.
[--quiet] - Suppress informative output, only retain error messages.
Maybe i can help someone.
Have a nice day.
bin/otrs.Console.pl Maint::Ticket::FulltextIndexRebuildWorker --force-pid
and the problem goes away!!!
Rebuild the article search index for needed articles.
Usage:
otrs.Console.pl Maint::Ticket::FulltextIndexRebuildWorker [--children ...] [--limit ...] [--force-pid]
Options:
[--children ...] - Specify the number of child processes to be used for indexing (default: 4, maximum: 20).
[--limit ...] - Maximum number of ArticleIDs to process (default: 20000).
[--force-pid] - Start even if another process is still registered in the database.
[--help] - Display help for this command.
[--no-ansi] - Do not perform ANSI terminal output coloring.
[--quiet] - Suppress informative output, only retain error messages.
Maybe i can help someone.
Have a nice day.
-
- Znuny newbie
- Posts: 4
- Joined: 23 Apr 2018, 16:05
- Znuny Version: 6.06.00
- Real Name: Andrea Pedinotti
- Company: Erp Logic
Re: [SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker
Dear osaang40, thank you for yor contribution,
I had exactly the same issue, it generated enormous problems (I don't want to bore you listing them here).
I solved following the indications in an other post on this community.
Now it should be usefull to know what is better ran the command (by the way where? could you please explain a bit better? sorry I'm quite new)
or inserting the parameter?
This could help others.
Best Regards
I had exactly the same issue, it generated enormous problems (I don't want to bore you listing them here).
I solved following the indications in an other post on this community.
Apparently it worked for me.Went into Admin console, under "System Configuration" and searched for
"ArticleSearchIndexRebuild".
Edited to add a new param, --force-pid
Appears to have stopped the messages. Hopefully didn't do any damage.
Now it should be usefull to know what is better ran the command (by the way where? could you please explain a bit better? sorry I'm quite new)
or inserting the parameter?
This could help others.
Best Regards
-
- Znuny newbie
- Posts: 11
- Joined: 22 Jul 2017, 21:10
- Znuny Version: OTRS4
Re: [SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker
Dear all,
I tried to add a new param "--force-pid" as you said, but web I press the botton (+), the follow message was show:
"There was an error in communication with the server. Server might be experiencing some temporary problems, please reload this page to check if they have been resolved."
Does anyone know how we can solve this?
Thk.
Diego.
I tried to add a new param "--force-pid" as you said, but web I press the botton (+), the follow message was show:
"There was an error in communication with the server. Server might be experiencing some temporary problems, please reload this page to check if they have been resolved."
Does anyone know how we can solve this?
Thk.
Diego.
-
- Znuny newbie
- Posts: 21
- Joined: 30 Jul 2018, 15:46
- Znuny Version: 6.0.8
- Real Name: Patrick Hackert
- Company: Heinz von Heiden GmbH
Re: [SOLVED]6.0.1 Problem with FulltextIndexRebuildWorker
Thanks for this hint!
(btw. you need to enter this command via the Linux CLI (SSH) in the /opt/otrs/ Folder)
I got the Message
The provided command set it to an end. A command call without the --force-pid told me, no indexing needed.
So all is fine now!
(btw. you need to enter this command via the Linux CLI (SSH) in the /opt/otrs/ Folder)
I got the Message
for hours as I noticed it.Error: Active indexing process already running! Skipping...
The provided command set it to an end. A command call without the --force-pid told me, no indexing needed.
So all is fine now!
OTRS 6.0.8 CE | Ubuntu 16.04 LTS | SSO | Active Directory