ITSM: Priority not updating automatically

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OTRS newbie
Posts: 2
Joined: 23 Nov 2017, 17:49
OTRS Version?: 5.0.13

ITSM: Priority not updating automatically

Post by SirelSnir » 24 Nov 2017, 15:23


we are using OTRS 5.0.13 and - just freshly installed - ITSM in the corresponding version.
The goal was to use the criticality/impact/priority matrix.

The values within the matrix are looking good, also the dynamic fields are visible to the customers/agents.

But the "priority" is not being updated automatically. This little ajax reloading spinning circle is being shown for SLA/Services after changing data on the ViewNew page, but the priority doesn't have this circle and is also not being updated.
(also when I not show it, the matrix won't be used).

Does anyone have any clue what I might have missed?

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