Can't edit config items in CMDB

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johncryan
OTRS newbie
Posts: 5
Joined: 10 Jun 2014, 17:03
OTRS Version?: 5.0.23
Real Name: John Ryan
Company: ETHZ

Can't edit config items in CMDB

Post by johncryan » 05 Nov 2017, 18:17

Hi,

I've just updated to OTRS 5. I can search config items, and select them, but when I click any links, nothing happens. I can only remove the 'Action=AgentITSMConfigItemZoom;ConfigItemID=1046' from the URL to get back to the dashboard.

I've tried with Firefox, IE 11 and MS Edge.

It also happens on my staging system.

Regards
John

wurzel
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Joined: 08 Jul 2010, 22:25
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Re: Can't edit config items in CMDB

Post by wurzel » 05 Nov 2017, 23:20

Hi,

I had similar behaviour. Resetting sysconfig for the CMDB did the trick. (latest patch level!)

Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
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    johncryan
    OTRS newbie
    Posts: 5
    Joined: 10 Jun 2014, 17:03
    OTRS Version?: 5.0.23
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    Company: ETHZ

    Re: Can't edit config items in CMDB

    Post by johncryan » 06 Nov 2017, 11:05

    Hi Florian,

    Thanks for the reply, but I don't quite get what you mean by "Resetting sysconfig for the CMDB"
    I've tried various things, like:
    bin/otrs.Console.pl Admin::ITSM::Change::Check
    bin/otrs.Console.pl Maint::Loader::CacheCleanup
    bin/otrs.Console.pl Maint::Config::Rebuild

    None of those made any difference.
    Can you explain how you reset the CMDB's sysconfig?

    I've also noticed, that right clicking and link, and opening in a new tab/window works, but no links work in the original window.

    Regards
    John

    wurzel
    OTRS guru
    Posts: 2413
    Joined: 08 Jul 2010, 22:25
    OTRS Version?: 6.0.x

    Re: Can't edit config items in CMDB

    Post by wurzel » 06 Nov 2017, 12:33

    Hi,

    check Sysconfig -> CMDB Module all settings and klick on the "reset button" of the settings. (make a backup first)

    regards
    Florian
      ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
      OTRS 6 Managed Silver

      -- Ich beantworte keine Forums-Fragen PN - No PN please

      I won't answer to unfriendly users any more. A greeting and regards are just polite.

      johncryan
      OTRS newbie
      Posts: 5
      Joined: 10 Jun 2014, 17:03
      OTRS Version?: 5.0.23
      Real Name: John Ryan
      Company: ETHZ

      Re: Can't edit config items in CMDB

      Post by johncryan » 07 Nov 2017, 09:35

      Hi Florian,

      Thanks for your replies.

      I've looked everywhere for that. Is that a feature of OTRS 6 or the commercial OTRS?
      I'm using OTRS 5s free.
      Under Sysconfig, I find ITSM Configuration Management, but no "Reset" button anywhere.

      Regards
      John

      reneeb
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      Re: Can't edit config items in CMDB

      Post by reneeb » 07 Nov 2017, 11:40

      When a sysconfig option is changed (differs from the default value) there is a little button with an arrow next to the checkbox of the option. That is the "reset" button....
      Perl / OTRS development: http://perl-services.de
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      johncryan
      OTRS newbie
      Posts: 5
      Joined: 10 Jun 2014, 17:03
      OTRS Version?: 5.0.23
      Real Name: John Ryan
      Company: ETHZ

      Re: Can't edit config items in CMDB

      Post by johncryan » 08 Nov 2017, 07:50

      Thank you very much for your patience with me.
      My problem is solved.

      Regards
      John

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