I have just noticed that after the latest OTRS patches (I updated from 5.0.19 to 5.021 and then to 5.0.22) the system event log started to display lots and lots of "Can't connect to MySQL server on '172.31.0.64' (111)". The system, however, is working ok and is accessing the database.
I got the full message on SysLog and found out the following error:
Code: Select all
Aug 14 11:48:54 atendimento OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerGenericAgentTaskManager-31: [Error][Kernel::System::DB::Ping][Line:1634]: Can't connect to MySQL server on 'xxx.yyy.zzz.kkk' (111)
I ping'ed the server address both from otrs and root users and that went fine. I've also connected to the mysql server using the otrs user to login and everything went fine too.
Any clues on how to obtain more information on the reported error and how to fix it?