Cannot install FAQ 5.0.9 in OTRS 5.0.20

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charlyfox
OTRS newbie
Posts: 2
Joined: 23 Jun 2017, 04:00
OTRS Version?: 5.0.20
Real Name: Carlos

Cannot install FAQ 5.0.9 in OTRS 5.0.20

Post by charlyfox » 23 Jun 2017, 15:34

I get the following error allways when trying to install in a fresh installation of OTRS 5.0.20

Code: Select all

FAQ 5.0.9 - Package not correctly deployed! You should reinstall the Package again! 
I tried reinstalling many times with no luck

I have the following errors on log

Code: Select all

Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/doc/en/FAQ.pdf!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/var/packagesetup/FAQ.pm!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/LinkObject/FAQ.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/PublicFAQSearch.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/CustomerFAQSearch.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/AgentFAQSearch.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQOverview/Small.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQMenu/Generic.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQJournalOverview/Small.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/Dashboard/FAQ.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQZoom.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQSearch.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQRSS.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQPrint.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQExplorer.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/FAQ/RelatedArticles.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQZoom.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQSearch.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQPrint.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQExplorer.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQZoom.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQSearch.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQPrint.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQLinkObject.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQLanguage.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQJournal.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQHistory.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQExplorer.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQEdit.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQDelete.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQCategory.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQAdd.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.txt!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.bin!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ.csv!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ-Test1.pdf!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ-Test1.doc!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/GenericInterface/FAQConnector.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQ/RelatedArticle.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQSearch.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQ.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQSearch/InConditionGet.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Console/Command/Maint/FAQ/ContentTypeSet.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/webservices/GenericFAQConnectorSOAP.yml!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/webservices/GenericFAQConnectorREST.yml!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Console/Command/Admin/FAQ/Import.t!
Thu Jun 22 22:03:39 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/doc/faq-database.png!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/doc/en/FAQ.pdf!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/var/packagesetup/FAQ.pm!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/LinkObject/FAQ.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/PublicFAQSearch.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/CustomerFAQSearch.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/AgentFAQSearch.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQOverview/Small.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQMenu/Generic.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQJournalOverview/Small.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/Dashboard/FAQ.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQZoom.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQSearch.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQRSS.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQPrint.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQExplorer.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/FAQ/RelatedArticles.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQZoom.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQSearch.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQPrint.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQExplorer.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQZoom.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQSearch.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQPrint.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQLinkObject.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQLanguage.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQJournal.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQHistory.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQExplorer.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQEdit.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQDelete.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQCategory.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQAdd.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.txt!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.bin!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ.csv!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ-Test1.pdf!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ-Test1.doc!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/GenericInterface/FAQConnector.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQ/RelatedArticle.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQSearch.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQ.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQSearch/InConditionGet.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Console/Command/Maint/FAQ/ContentTypeSet.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/webservices/GenericFAQConnectorSOAP.yml!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/webservices/GenericFAQConnectorREST.yml!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Console/Command/Admin/FAQ/Import.t!
Thu Jun 22 21:52:30 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/doc/faq-database.png!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/doc/en/FAQ.pdf!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/var/packagesetup/FAQ.pm!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/LinkObject/FAQ.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/PublicFAQSearch.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/CustomerFAQSearch.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/AgentFAQSearch.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQOverview/Small.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQMenu/Generic.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/FAQJournalOverview/Small.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Output/Dashboard/FAQ.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQZoom.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQSearch.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQRSS.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQPrint.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQExplorer.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/FAQ/RelatedArticles.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQZoom.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQSearch.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQPrint.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Customer/CustomerFAQExplorer.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQZoom.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQSearch.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQPrint.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQLinkObject.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQLanguage.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQJournal.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQHistory.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQExplorer.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQEdit.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQDelete.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQCategory.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Selenium/Agent/AgentFAQAdd.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.txt!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.bin!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ.csv!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ-Test1.pdf!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/sample/FAQ-Test1.doc!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/GenericInterface/FAQConnector.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQ/RelatedArticle.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQSearch.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQ.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/FAQSearch/InConditionGet.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Console/Command/Maint/FAQ/ContentTypeSet.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/webservices/GenericFAQConnectorSOAP.yml!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/webservices/GenericFAQConnectorREST.yml!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/scripts/test/Console/Command/Admin/FAQ/Import.t!
Thu Jun 22 21:51:59 2017 	error 	OTRS-CGI-24 	FAQ-5.0.9: No such file: /opt/otrs/doc/faq-database.png!
Thu Jun 22 21:51:33 2017 	error 	OTRS-CGI-24 	Code: var::packagesetup::FAQ could not be loaded: Can't locate var/packagesetup/FAQ.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/ObjectManager.pm line 191.
Thu Jun 22 21:51:33 2017 	error 	OTRS-CGI-24 	var::packagesetup::FAQ could not be loaded: Can't locate var/packagesetup/FAQ.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at /opt/otrs//Kernel/System/ObjectManager.pm line 191.
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/doc/en/FAQ.pdf': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/doc/en: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/var/packagesetup/FAQ.pm': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/var/packagesetup: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Output/LinkObject/FAQ.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Output/LinkObject: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Output/HeaderMeta/PublicFAQSearch.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Output/HeaderMeta/CustomerFAQSearch.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Output/HeaderMeta/AgentFAQSearch.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Output/FAQOverview/Small.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Output/FAQOverview: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Output/FAQMenu/Generic.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Output/FAQMenu: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Output/FAQJournalOverview/Small.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Output/FAQJournalOverview: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Output/Dashboard/FAQ.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Public/PublicFAQZoom.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Public: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Public/PublicFAQSearch.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Public: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Public/PublicFAQRSS.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Public: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Public/PublicFAQPrint.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Public: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Public/PublicFAQExplorer.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Public: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Customer/FAQ/RelatedArticles.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Selenium/Customer/FAQ: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Customer/CustomerFAQZoom.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Customer/CustomerFAQSearch.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Customer/CustomerFAQPrint.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Customer/CustomerFAQExplorer.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQZoom.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQSearch.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQPrint.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQLinkObject.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQLanguage.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQJournal.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQHistory.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQExplorer.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQEdit.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQDelete.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQCategory.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Selenium/Agent/AgentFAQAdd.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.txt': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/sample/GenericInterface/FAQ: No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/sample/GenericInterface: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/sample/GenericInterface/FAQ/GI-FAQ-Test-utf8-1.bin': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/sample/GenericInterface/FAQ: No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/sample/GenericInterface: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/sample/FAQ.csv': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/sample/FAQ-Test1.pdf': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/sample/FAQ-Test1.doc': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/GenericInterface/FAQConnector.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/FAQ/RelatedArticle.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/FAQ: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/FAQSearch.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/FAQ.t': Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/FAQSearch/InConditionGet.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/FAQSearch: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Console/Command/Maint/FAQ/ContentTypeSet.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Console/Command/Maint/FAQ: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/webservices/GenericFAQConnectorSOAP.yml': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/webservices: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/webservices/GenericFAQConnectorREST.yml': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/webservices: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/scripts/test/Console/Command/Admin/FAQ/Import.t': No such file or directory
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't create directory: /opt/otrs/scripts/test/Console/Command/Admin/FAQ: Permission denied
Thu Jun 22 21:51:31 2017 	error 	OTRS-CGI-24 	Can't write '/opt/otrs/doc/faq-database.png':
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/doc/en/FAQ.pdf!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/var/packagesetup/FAQ.pm!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Output/LinkObject/FAQ.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/PublicFAQSearch.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/CustomerFAQSearch.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Output/HeaderMeta/AgentFAQSearch.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Output/FAQOverview/Small.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Output/FAQMenu/Generic.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Output/FAQJournalOverview/Small.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Output/Dashboard/FAQ.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQZoom.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQSearch.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selenium/Public/PublicFAQRSS.t!
Thu Jun 22 21:47:24 2017 	error 	OTRS-CGI-24 	No such file: /opt/otrs/scripts/test/Selen
Please some help as I am new on OTRS.

Regards,

Carlos

root
Moderator
Posts: 1751
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Cannot install FAQ 5.0.9 in OTRS 5.0.20

Post by root » 23 Jun 2017, 16:37

HI,

Could be the file permissions. Did you executed bin/otrs.SetPermissions.pl?

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

charlyfox
OTRS newbie
Posts: 2
Joined: 23 Jun 2017, 04:00
OTRS Version?: 5.0.20
Real Name: Carlos

Re: Cannot install FAQ 5.0.9 in OTRS 5.0.20

Post by charlyfox » 23 Jun 2017, 17:12

Hi, thanks for the reply

I only run this command that is related with the file you mentioned when I was installing OTRS.

/opt/otrs/bin/otrs.SetPermissions.pl --web-group=apache

Nothing else, I followed this installation guide to install OTRS maybe the guide didnt mention something.

https://complemento.net.br/en/2015/11/1 ... -database/

Regards,

Carlos

root
Moderator
Posts: 1751
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Cannot install FAQ 5.0.9 in OTRS 5.0.20

Post by root » 23 Jun 2017, 19:07

Hi,

The error message "Permission denied" has a reason. In addition to this I've no idea why to perform a tarball with CentOS 7. The rpm does the job very well and parts like creating the otrs user are obsolete.

But I'm strongly convinced that SELinux is the problem. In section d of you mentioned instruction is the path /opt/otrs/scripts not included. Try to reinstall the addon after you disable SELinux using the command

Code: Select all

setenforce 0
. If this work you've found the problem and should fix the SELinux policy permanently.

- Roy
OTRS 4/5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

You need professional services? Check out https://www.znuny.com/

Giulio Soleni
OTRS superhero
Posts: 392
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Cannot install FAQ 5.0.9 in OTRS 5.0.20

Post by Giulio Soleni » 04 Jul 2017, 17:03

Hi,
in addition to what root already told you I suggest to perform a cleanup of sessions and caches and then another otrs.SetPermissions.pl specifying also --otrs-user=otrs

logon as root...

Code: Select all

# su - otrs
> /opt/otrs/bin/otrs.Daemon.pl stop
> /opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild
> /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
> /opt/otrs/bin/otrs.Console.pl Maint::Session::DeleteAll

> /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup
> /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate

> exit
# /opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=otrs --web-group=apache /opt/otrs

# su - otrs
> /opt/otrs/bin/otrs.Daemon.pl start
Then, switching again to otrs user, you may try to download the FAQ opm package to a local folder and install it from command line

Code: Select all

# su - otrs
> /opt/otrs/bin/otrs.Console.pl Admin::Package::Install /tmp/FAQ-5.0.9.opm
You should at least be alerted runtime of something wrong happening
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

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