OTRS is not fetching mail automatically

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sumansinha
OTRS newbie
Posts: 2
Joined: 07 Jun 2017, 09:47
OTRS Version?: 4.0.10
Real Name: Suman

OTRS is not fetching mail automatically

Post by sumansinha » 12 Jun 2017, 08:08

Hi Folks,
I have installed otrs in ubuntu and testing the features for our internal requirement.
Last week I have followed the admin manual and configured otrs to fetch mail via crontab and it was working fine. But suddenly it stopped fetching mail , if I go to GUI and manually click on "fetch mail", it can download email and update a ticket.
Let me know how can I solve this.
I have attached my crontab config and syslog, let me know if you need other logs.

otrs: 4.0.10
Ubuntu: Ubuntu 14.04.1 LTS
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ronil21
OTRS newbie
Posts: 5
Joined: 16 May 2017, 20:41
OTRS Version?: OTRS Version 5
Real Name: Ronil Estevam

Re: OTRS is not fetching mail automatically

Post by ronil21 » 13 Jul 2017, 15:20

Hi,

I have the same problem with otrs 5.

Somebody can help us?

Thanks

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