Hi to everyone,
I would like to ask if how to disable the GenericInterface Note?
Because currently there are tickets that has a multiple article creation,
and we need to avoid that.
See the image below.
And this is the history of a specific ticket.
Thank you so much!
Disable GenericInterface Note
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Disable GenericInterface Note
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Re: Disable GenericInterface Note
check the external script which uses the generic interface (as this one adds the article)
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Disable GenericInterface Note
Hi jojo,jojo wrote:check the external script which uses the generic interface (as this one adds the article)
Thanks for fast reply,
The external script that you're referring is the one that our programmer created in updating the ticket using php code?
or is the script that I imported using YAML in web services (Generic Interface)?
This is the script that our programmer used
Code: Select all
$TicketRequestArray[] = new SoapParam(array(
"From" => "RCOC Engineer Tracker <asset_tracker@myhdsupport.com>",
"Subject" => $subject,
"Body" => $body,
'ContentType' => 'text/plain; charset=ISO-8859-15',
// "MimeType" => 'text/html',
// "Charset" => 'utf-8'
), "Article");
Last edited by gecelann on 09 Jun 2017, 06:14, edited 1 time in total.
Re: Disable GenericInterface Note
the one your programmer did
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny expert
- Posts: 164
- Joined: 12 Feb 2016, 08:05
- Znuny Version: 5.0.0
- Real Name: ann
- Company: rghdinc
Re: Disable GenericInterface Note
Okay thank you so much jojo!jojo wrote:the one your programmer did
God bless!