Hi to everyone,
I would like to ask if why does the ticket receives multiple articles in a specific ticket?
In ticket updating thru the use of SOAP in web service?
Please refer below,
Thank you!
Multiple articles created via Web-service SOAP
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gecelann
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Multiple articles created via Web-service SOAP
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Re: Multiple articles created via Web-service SOAP
Most likely through the external script. Check the webservice debugger
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com