Hi,
i created a new AD group for OTRS users. In Customer User Management i still see users belonging to the old group. Is there a way to clear the list?
THanks
Ticket closed
[SOLVED] Clear Customer User List
Moderator: crythias
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- Znuny wizard
- Posts: 392
- Joined: 30 Dec 2010, 14:35
- Znuny Version: 6.0.x and 5.0.x
- Real Name: Giulio Soleni
- Company: IKS srl
Re: Clear Customer User List
ciao,
did you update the /opt/otrs/Kernel/Config.pm file with the settings for the new AD group?
Also you should try to stop the deamon, rebuild the configuration, cleanup all the caches and restart the service...
Here the procedure for a CentOS 6.x system (it may slightly vary, depending on the OS release)
Stop OTRS daemon and main OS Services
Rebuild and caches cleanup
Restart
did you update the /opt/otrs/Kernel/Config.pm file with the settings for the new AD group?
Also you should try to stop the deamon, rebuild the configuration, cleanup all the caches and restart the service...
Here the procedure for a CentOS 6.x system (it may slightly vary, depending on the OS release)
Stop OTRS daemon and main OS Services
Code: Select all
# su - otrs
$ /opt/otrs/bin/otrs.Daemon.pl stop
$ exit
# service crond stop
# service httpd stop
Code: Select all
# su - otrs
$ /opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild
$ /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
$ /opt/otrs/bin/otrs.Console.pl Maint::Session::DeleteAll
$ /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup
$ /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate
$ exit
Code: Select all
# service httpd start
# service crond start
# su - otrs
$ /opt/otrs/bin/otrs.Daemon.pl start
$ exit
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
ITSM and FAQ modules installed.