[SOLVED] Clear Customer User List

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[SOLVED] Clear Customer User List

Post by ruzzetto »

i created a new AD group for OTRS users. In Customer User Management i still see users belonging to the old group. Is there a way to clear the list?

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Giulio Soleni
OTRS wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: Clear Customer User List

Post by Giulio Soleni »

did you update the /opt/otrs/Kernel/Config.pm file with the settings for the new AD group?

Also you should try to stop the deamon, rebuild the configuration, cleanup all the caches and restart the service...
Here the procedure for a CentOS 6.x system (it may slightly vary, depending on the OS release)

Stop OTRS daemon and main OS Services

Code: Select all

#  su - otrs
$ /opt/otrs/bin/otrs.Daemon.pl stop
$ exit
#  service crond stop
#  service httpd stop
Rebuild and caches cleanup

Code: Select all

# su - otrs
$  /opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild
$  /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete
$  /opt/otrs/bin/otrs.Console.pl Maint::Session::DeleteAll
$  /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheCleanup
$  /opt/otrs/bin/otrs.Console.pl Maint::Loader::CacheGenerate
$  exit

Code: Select all

# service httpd start
# service crond start
#  su - otrs
$ /opt/otrs/bin/otrs.Daemon.pl start
$ exit
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

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