Hi,
when i try to associate a default autoreply response to Raw queue it works without problem and i receive an email with new ticket information....but when i try to associate autoreply to another queue i don't receive email. Just for informatio Raw queue is the default queue for all tickets opened by customers. I added a generic agent task in order to move tickets based on specific service....probably this could be the issue..
Auto responses <-> queue
Moderator: crythias
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Auto responses <-> queue
When you move them via generic agent, they are not created in that queue. If you want to achieve that, use a postmaster filter.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Auto responses <-> queue
thanks, but postmaster filter is not only for email tickets?
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- Znuny guru
- Posts: 2210
- Joined: 13 Mar 2014, 09:16
- Znuny Version: 6.0.14
- Real Name: Rolf Straub
Re: Auto responses <-> queue
Should work also for tickets opened via the customer frontend.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Auto responses <-> queue
i can't do it, but it's my fault and my limited knowledge about otrs.... i think this affects also ticket agent notifications, indeed i never receive a mail as agent....