Auto responses <-> queue

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ruzzetto

Auto responses <-> queue

Post by ruzzetto »

Hi,
when i try to associate a default autoreply response to Raw queue it works without problem and i receive an email with new ticket information....but when i try to associate autoreply to another queue i don't receive email. Just for informatio Raw queue is the default queue for all tickets opened by customers. I added a generic agent task in order to move tickets based on specific service....probably this could be the issue..
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Auto responses <-> queue

Post by RStraub »

When you move them via generic agent, they are not created in that queue. If you want to achieve that, use a postmaster filter.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
ruzzetto

Re: Auto responses <-> queue

Post by ruzzetto »

thanks, but postmaster filter is not only for email tickets?
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Auto responses <-> queue

Post by RStraub »

Should work also for tickets opened via the customer frontend.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
ruzzetto

Re: Auto responses <-> queue

Post by ruzzetto »

i can't do it, but it's my fault and my limited knowledge about otrs.... i think this affects also ticket agent notifications, indeed i never receive a mail as agent....
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