Sorting Case

[helpdeskt4t]

Good morning to all: D

I'm new to the forum, I'm watching the program run, I set up the automatic creation of tickets at arrival on the mail, but sorting can only be done through different mailboxes or through the queue so you can do just one Tail cases?

Thank you
Alessio

[helpdeskt4t]

up

[RStraub]

Did you just bump your thread after 40 minutes O.o ?

[helpdeskt4t]

Sorry but I have an urgent need

[RStraub]

Please not that this forum does not provide professional support. As for your question, could you please elaborate or rephrase it, since I don't seem to understand what you want to achieve.

[helpdeskt4t]

I'm sorry again.
I need to know how to sort the ticket in the correct case queue using a single mail address with which you can open the tickets automatically and i have 3 different case queues

thank you so much

[RStraub]

Well, you need a criteria on that you can filter. Is there something in the subject or body?

[helpdeskt4t]

Thanks, I created a filter on the object by setting up the mail header but i do not know how to sort the ticket in the correct case queue using the newly created filter

thank you

[RStraub]

Could you post a screenshot of your postmaster filter ?

[helpdeskt4t]

Thanks, I send to you the screenshoot

thanks

[RStraub]

Did you intentionally check the "negate" checkbox?

Try unchecking it, then send a mail containing "hardware" to your system. The ticket should be created in the Queue with the name "QueueHardware".

[helpdeskt4t]

I tried it, but it was not sorted out
I do not want the problem to be that it is not the business version...