Configuring mail with hmailserver server

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dihcabral
OTRS newbie
Posts: 2
Joined: 19 Apr 2017, 22:49
OTRS Version?: 4.0.11
Real Name: Diamar

Configuring mail with hmailserver server

Post by dihcabral » 20 Apr 2017, 15:38

Good morning everyone,

I'm having trouble setting up OTRS to fetch emails on my Hmailserver server.
The error messages I receive are:

Using IMAP: Auth for user xxxx@xxxxx.com.br/xx.xxxxxxx.com.br failed!
Using IMAPS: Can not connect to xx.xxxxxxx.com.br
Using SMTP or SMTPS: Impossible to send message to: xxxxxx@xxxxxx.com.br


I found this article from user @crythias, but I have some doubts (maybe idiots doubt, sorry):

- otrs and hmailserver are on different servers (otrs in linux and hmailserver on windows), should I install Perl on Windows so that the script provided by @crythias works?

- in the article it mentions that the protocols IMAP and POP3 in the configurations of the Hmailserver should be disabled, is this correct or did I misunderstand?


Sorry for the English, I tried to find help in the forum of my native language, but I did not get any answer.
The only article found was this @crythias, so I hope some of you can help me out.


See you,

crythias
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Posts: 10108
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
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Re: Configuring mail with hmailserver server

Post by crythias » 23 Dec 2017, 09:14

The error messages seem to indicate that the credentials are invalid for the attempted request.
If the credentials are correct, it's then a problem with the server address.
Likely, the domain xxxx.com.br either doesn't resolve from otrs server at the IP address desired because of DNS/hosts, or the password is bad, or there is a firewall preventing the OTRS server from connecting to the hMail server.
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