[SOLVED] My Queue setting

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rovell74
OTRS newbie
Posts: 10
Joined: 20 Aug 2014, 23:46
OTRS Version?: 5.0.17

[SOLVED] My Queue setting

Post by rovell74 » 14 Apr 2017, 23:36

Hi

is there a way that only administrator can set the "My queue" of the users of OTRS?
I don't want a user can set his "My Queue"

I'm using OTRS 5

Thanks
Last edited by rovell74 on 19 Apr 2017, 23:25, edited 1 time in total.

Giulio Soleni
OTRS superhero
Posts: 392
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: My Queue setting

Post by Giulio Soleni » 18 Apr 2017, 10:59

Hi,
If you want to hide the "My Queues" panel from the preferences of any agent (admin included) it should be enough to set the parameter Active to 0 in

SysConfig
Ticket → Frontend::Agent::Preferences
PreferencesGroups###CustomQueue module

However admin would be able the same to set the queues for any agent (and root@localhost himself), selecting the specific agent in "Agent Management" and editing the specific configuration for that person.

HTH
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

rovell74
OTRS newbie
Posts: 10
Joined: 20 Aug 2014, 23:46
OTRS Version?: 5.0.17

Re: [SOLVED] My Queue setting

Post by rovell74 » 19 Apr 2017, 23:26

It works!!!

Thanks!!!!!!!

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