Hi,
I have been trying to make a role to not be able to create a customer user with no success. On the Role<->Group permissions if I don't add the RW permission for the role to the users group, then the Customers User Administration option on the Customer top menu doesn't even appear, so to have it available I have to give the role full access. I only want them to be able to see the customer list and edit their information but not create new ones. Is this possible ?
Thanks.
Disallow customer user creation for a role
Moderator: crythias
Disallow customer user creation for a role
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Re: Disallow customer user creation for a role
I did some progress but not exactly what I want. I'm using an external database backed and on the backend configuration on Config.pm if I set ReadOnly => 1 then the "Add Customer user" button does not appear as I need, but then I can't edit the users either.
I thought this could be possible to handle with the permissions given to the role to the users group by giving it read only permissions, but doesn't work either.
I thought this could be possible to handle with the permissions given to the role to the users group by giving it read only permissions, but doesn't work either.
Want to run OTRS on docker ? checkout my OTRS on docker HOWTO | Project's github page
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- Znuny expert
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Re: Disallow customer user creation for a role
I don't think so. It's all or nothing.jbaptiste wrote:
... Is this possible ?
Thanks.
Samuel
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000
Znuny 6.3.4 | OTRS 5.0.17
OS: Debian 11 | CentOS 6.5
Database: Postgres | Oracle 12.1
Number of agents: 450 | Number of customers: 20000 | Number of CIs: 30000