Update OTRS 3.3.x on openSuSE 13.1 to 5.0.x

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Giulio Soleni
OTRS wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Update OTRS 3.3.x on openSuSE 13.1 to 5.0.x

Post by Giulio Soleni »

I need to update an OpenSuSE 13.1 OTRS system presently at 3.3.14 to the last available 5.0.x OTRS version.
I know I should pass through the update of 4.0.x before but I cannot find on OTRS repository any rpm available for ver 4.x for SuSE (http://ftp.otrs.org/pub/otrs/RPMS/suse/13/).
Should I actually do the first migration step (3.3.14 => 4.0.22) using the source otrs-4.0.22.tar.gz ?
Isn't there any repository where I may found the required rpm instead?

thank you
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

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