Sub queues

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aeg
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Sub queues

Post by aeg » 08 Mar 2017, 14:20

I have 13 queues that I need to create, under each of those queue I need to create 22 subqueues.
That is 299 queue :) that is too much.

do you have any other ideas how i can mark tasks instead of creating all thoses sub queues?

nedmaj
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Re: Sub queues

Post by nedmaj » 08 Mar 2017, 15:13

aeg wrote:I have 13 queues that I need to create, under each of those queue I need to create 22 subqueues.
That is 299 queue :) that is too much.

do you have any other ideas how i can mark tasks instead of creating all thoses sub queues?
What you mean when you say "mark tasks"? Could you explain a little more about that?
Samuel

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aeg
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Re: Sub queues

Post by aeg » 08 Mar 2017, 15:53

Basicly what I'm trying to say is I need to "mark" department(queue) when I create ticket and mark project there under (subqueue?)
or is it better to just create a dynamic fields for all that?

Then I need to be able to search for these field, based on project and department.

hope you understand what I mean.

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Re: Sub queues

Post by reneeb » 08 Mar 2017, 16:13

You should use DynamicFields for that. You can use those fields in the ticket search as well...
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nedmaj
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Re: Sub queues

Post by nedmaj » 08 Mar 2017, 18:52

aeg wrote:Basicly what I'm trying to say is I need to "mark" department(queue) when I create ticket and mark project there under (subqueue?)
or is it better to just create a dynamic fields for all that?

Then I need to be able to search for these field, based on project and department.

hope you understand what I mean.
Use queues as departments = ok.

Use queues as projects = sure not.

Projects are temporary. Better use another field for projects, maybe a dynamic field, or maybe a remote db dynamic field pointing to your projects database.
Samuel

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crythias
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Re: Sub queues

Post by crythias » 13 Mar 2017, 04:27

Queues are for groups of agents able to handle tickets in that category.
Don't use customer or task or project based Queues.
Use Services for what the Agents are servicing.
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