Other method in updating OTRS ticket except email

[gecelann]

Hi to everyone!

I would like to ask if there's another way around to update ticket's state other than email via external application.
We would like to try other way around to update ticket's state because our email is always delay in our side.
is there a way how to communicate other external application to update ticket's attribute?

[RStraub]

Webservices and the generic interface could be your next best choice then.

[gecelann]

Webservices and the generic interface could be your next best choice then.

Hi RStraub,

Good day!
thanks for the response!
I would like to know if you do have some sample in understanding more about web services?
I've been trying to search for it on how to configure and apply it in otrsv5.
please help me to understand how web services works?

thank you so much!

[reneeb]

There's a sample webservice: https://github.com/OTRS/otrs/blob/maste ... orREST.yml

You can upload that yaml file in the Admin area -> Webservices.

And there's a script that shows you how to use the webservice: https://github.com/OTRS/otrs/blob/maste ... Request.pl