Conditional showing of Dynamic fields ITSM:Workorder and ITSM:Change

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kornikov
OTRS newbie
Posts: 2
Joined: 06 Mar 2017, 15:16
OTRS Version?: 5.0.9
Real Name: Andrey

Conditional showing of Dynamic fields ITSM:Workorder and ITSM:Change

Post by kornikov » 06 Mar 2017, 15:23

Hello!

I need to show/hide more than 150 dynamic fields in Workorder add/edit depending on it's status.
Thanks to this forum I've found a solution for similar task in Tickets, but for Workorder I can't find any examples.

I've stucked at the moment that Workorder status is not changing in add or edit forms, so I can't bind to it's change.

Any help?

alexus
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Joined: 20 Sep 2010, 16:54
OTRS Version?: ITSM 6.0.22
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Re: Conditional showing of Dynamic fields ITSM:Workorder and ITSM:Change

Post by alexus » 06 Mar 2017, 23:24

Workorder is the different kind of system object and it isn't a ticket. Any ticket tricks with ALC etc. are not working for Workorders.
Alexey Yusov

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kornikov
OTRS newbie
Posts: 2
Joined: 06 Mar 2017, 15:16
OTRS Version?: 5.0.9
Real Name: Andrey

Re: Conditional showing of Dynamic fields ITSM:Workorder and ITSM:Change

Post by kornikov » 07 Mar 2017, 08:44

Thanks, I see that ACL is not a variant to solve this problem.
I thought it could be solved like here:
viewtopic.php?f=60&t=8032&start=50

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