Hello,
after I had sucessfull connect with the ODBC Driver, our MSSQL Database. I have got the following Errors:
When I go to CustomerUser Admin interface the Error occur "Need UserLogin".
When I go to Customer Admin Interface the Error occur "Need CustomerID".
Can you help me please.
Thank You
Yours faithfully
Luca
Error "Need UserLogin" or "CustomerID"
Moderator: crythias
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- Znuny newbie
- Posts: 13
- Joined: 19 Oct 2016, 09:44
- Znuny Version: 5.0.16
- Real Name: Luca Dingler
Error "Need UserLogin" or "CustomerID"
Mit freundlichen Grüßen
Luca
OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver
Luca
OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver
-
- Znuny newbie
- Posts: 34
- Joined: 03 Jul 2014, 13:48
- Znuny Version: 6.0.18
- Real Name: Jorge Lima
- Location: Braga, Portugal
Re: Error "Need UserLogin" or "CustomerID"
Hi dingler
I'm not sure where you get those errors but I'd check the mapping of your db connection and the
setting in Config.pm
I'm not sure where you get those errors but I'd check the mapping of your db connection and the
Code: Select all
CustomerID => 'customer_id',
OTRS 6.0.18 (public/testing) on CentOS with Postgres database
-
- Znuny newbie
- Posts: 13
- Joined: 19 Oct 2016, 09:44
- Znuny Version: 5.0.16
- Real Name: Luca Dingler
Re: Error "Need UserLogin" or "CustomerID"
Hi jlima,
thank you for your Help.
But it does not work, the same error like before.
thank you for your Help.
But it does not work, the same error like before.
Mit freundlichen Grüßen
Luca
OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver
Luca
OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver
-
- Znuny newbie
- Posts: 34
- Joined: 03 Jul 2014, 13:48
- Znuny Version: 6.0.18
- Real Name: Jorge Lima
- Location: Braga, Portugal
Re: Error "Need UserLogin" or "CustomerID"
Just to make sure:
In Admin, in the Customer Management group, you click on "Customer user" and on "Customers". Right?
Please post the Customer part of Config.pm
In Admin, in the Customer Management group, you click on "Customer user" and on "Customers". Right?
Please post the Customer part of Config.pm
OTRS 6.0.18 (public/testing) on CentOS with Postgres database
-
- Znuny newbie
- Posts: 13
- Joined: 19 Oct 2016, 09:44
- Znuny Version: 5.0.16
- Real Name: Luca Dingler
Re: Error "Need UserLogin" or "CustomerID"
Hello,
yes I click on "CustomerUser" or "Customer".
yes I click on "CustomerUser" or "Customer".
Mit freundlichen Grüßen
Luca
OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver
Luca
OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver