Error "Need UserLogin" or "CustomerID"

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dingler
Znuny newbie
Posts: 13
Joined: 19 Oct 2016, 09:44
Znuny Version: 5.0.16
Real Name: Luca Dingler

Error "Need UserLogin" or "CustomerID"

Post by dingler »

Hello,

after I had sucessfull connect with the ODBC Driver, our MSSQL Database. I have got the following Errors:

When I go to CustomerUser Admin interface the Error occur "Need UserLogin".
When I go to Customer Admin Interface the Error occur "Need CustomerID".

Can you help me please.

Thank You

Yours faithfully
Luca
Mit freundlichen Grüßen
Luca

OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver
jlima
Znuny newbie
Posts: 34
Joined: 03 Jul 2014, 13:48
Znuny Version: 6.0.18
Real Name: Jorge Lima
Location: Braga, Portugal

Re: Error "Need UserLogin" or "CustomerID"

Post by jlima »

Hi dingler
I'm not sure where you get those errors but I'd check the mapping of your db connection and the

Code: Select all

CustomerID => 'customer_id', 
setting in Config.pm
OTRS 6.0.18 (public/testing) on CentOS with Postgres database
dingler
Znuny newbie
Posts: 13
Joined: 19 Oct 2016, 09:44
Znuny Version: 5.0.16
Real Name: Luca Dingler

Re: Error "Need UserLogin" or "CustomerID"

Post by dingler »

Hi jlima,

thank you for your Help.
But it does not work, the same error like before.
Mit freundlichen Grüßen
Luca

OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver
jlima
Znuny newbie
Posts: 34
Joined: 03 Jul 2014, 13:48
Znuny Version: 6.0.18
Real Name: Jorge Lima
Location: Braga, Portugal

Re: Error "Need UserLogin" or "CustomerID"

Post by jlima »

Just to make sure:
In Admin, in the Customer Management group, you click on "Customer user" and on "Customers". Right?

Please post the Customer part of Config.pm
OTRS 6.0.18 (public/testing) on CentOS with Postgres database
dingler
Znuny newbie
Posts: 13
Joined: 19 Oct 2016, 09:44
Znuny Version: 5.0.16
Real Name: Luca Dingler

Re: Error "Need UserLogin" or "CustomerID"

Post by dingler »

Hello,

yes I click on "CustomerUser" or "Customer".
Mit freundlichen Grüßen
Luca

OTRS System Info:
OTRS 5S Patch Level 16
Debain 8
apache2 Webserver
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