[SOLVED] HELP!!! Internal Server Error index.pl

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gecelann
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[SOLVED] HELP!!! Internal Server Error index.pl

Post by gecelann »

Hi to everyone!

I would like to ask how to fix this issue currently trying to move the other folder that has otrs.conf. but it has no change at all after restarting apache2. I do have 2 otrs.conf. these are the files located.

/etc/apache2/sites-available
/etc/apache2/sites-enabled

Try to move /etc/apache2/sites-available to the other folder but the apache2 is not restarting.
Please help need to fix it as soon as I can. Please :(

Code: Select all

/etc/apache2$ sudo /etc/init.d/apache2 restart
 * Restarting web server apache2                                      [Thu Feb 23 17:26:43 2017] [warn] The ScriptAlias directive in /etc/apache2/sites-enabled/otrs.conf at line 5 will probably never match because it overlaps an earlier ScriptAlias.
[Thu Feb 23 17:26:43 2017] [warn] The Alias directive in /etc/apache2/sites-enabled/otrs.conf at line 6 will probably never match because it overlaps an earlier Alias.
apache2: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1 for ServerName
 ... waiting [Thu Feb 23 17:26:44 2017] [warn] The ScriptAlias directive in /etc/apache2/sites-enabled/otrs.conf at line 5 will probably never match because it overlaps an earlier ScriptAlias.
[Thu Feb 23 17:26:44 2017] [warn] The Alias directive in /etc/apache2/sites-enabled/otrs.conf at line 6 will probably never match because it overlaps an earlier Alias.
apache2: Could not reliably determine the server's fully qualified domain name, using 127.0.1.1 for ServerName
                                                               [ OK ]
Last edited by gecelann on 03 Mar 2017, 09:33, edited 1 time in total.
root
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Re: HELP!!! Internal Server Error index.pl

Post by root »

From you output I can"t see a problem. Where do you see there's a problem?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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gecelann
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Posts: 164
Joined: 12 Feb 2016, 08:05
Znuny Version: 5.0.0
Real Name: ann
Company: rghdinc

Re: HELP!!! Internal Server Error index.pl

Post by gecelann »

root wrote:From you output I can"t see a problem. Where do you see there's a problem?

Hi root,

I cannot access login.pl,customer.pl and installer.pl it just say internal server error.
Selection_163.png
Please help me :(( This is the first time i encounter this issue.
I just notice that after installing FAQ v5 to otrs v5 it gives me this error. trying to go back at package name but it doesn't work out.
Please Please help :(( :((
$ ./otrs.Console.pl -help
Can't locate Kernel/Output/HTML/Layout.pm in @INC (@INC contains: /opt/otrs-5.0.9/Custom /opt/otrs-5.0.9/Kernel/cpan-lib /opt/otrs-5.0.9 /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl .) at /opt/otrs-5.0.9/Kernel/System/ObjectManager.pm line 24.
BEGIN failed--compilation aborted at /opt/otrs-5.0.9/Kernel/System/ObjectManager.pm line 24.
Compilation failed in require at ./otrs.Console.pl line 30.
BEGIN failed--compilation aborted at ./otrs.Console.pl line 30.
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root
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Re: HELP!!! Internal Server Error index.pl

Post by root »

Looks like your installation is broken, check permissions, symlinks etc.
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
gecelann
Znuny expert
Posts: 164
Joined: 12 Feb 2016, 08:05
Znuny Version: 5.0.0
Real Name: ann
Company: rghdinc

[SOLVED] Re: HELP!!! Internal Server Error index.pl

Post by gecelann »

root wrote:Looks like your installation is broken, check permissions, symlinks etc.
Hi root!

Thank you! already found the solution. needed to copy the original all perl/pm files.
I don't know why pm files were automatically erased in the server. :( but good thing I already fixed it before my deadline! Thanks alot! :D :D
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