Fetch Mail

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ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Fetch Mail

Post by ronaldjerardmedina » 16 Feb 2017, 04:29

Our OTRS is working fine for the past 8 months and now it magically not fetching email regularly.
I restart the crons. Some email got lost and not translated into tickets. I cant find where the problem is, can somebody help me?
OTRS 5.0.3-01 - MySql - SLES -

root
Moderator
Posts: 1861
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Fetch Mail

Post by root » 16 Feb 2017, 08:25

Are there any log entries or error messages which can be related to this issue?
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

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ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Fetch Mail

Post by ronaldjerardmedina » 21 Feb 2017, 05:04

There are no log entries that relates to it. Im so confused right now.
OTRS 5.0.3-01 - MySql - SLES -

root
Moderator
Posts: 1861
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Fetch Mail

Post by root » 21 Feb 2017, 08:12

Do you have files in /opt/otrs/var/spool?
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Fetch Mail

Post by ronaldjerardmedina » 02 Mar 2017, 11:46

There were no files on the said directory.
OTRS 5.0.3-01 - MySql - SLES -

ronaldjerardmedina
OTRS expert
Posts: 99
Joined: 24 Jun 2016, 11:36
OTRS Version?: 5.0.3-01
Real Name: Ronald Jerard
Company: Medina

Re: Fetch Mail

Post by ronaldjerardmedina » 07 Mar 2017, 08:46

Can somebody help me with this?
OTRS 5.0.3-01 - MySql - SLES -

root
Moderator
Posts: 1861
Joined: 18 Dec 2007, 12:23
OTRS Version?: 4/5/6
Real Name: Roy Kaldung
Company: Znuny Inc.
Contact:

Re: Fetch Mail

Post by root » 07 Mar 2017, 09:12

What the output of

Code: Select all

bin/otrs.Console.pl Maint::Daemon::Summary
OTRS 5/6 CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services for the ((OTRS)) Community Edition? Check out https://www.znuny.com/

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