Customers and Groups

Moderator: crythias

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marmollo
OTRS newbie
Posts: 3
Joined: 09 Aug 2012, 11:58
OTRS Version?: 3.0.3
Real Name: Marcel Mol
Company: Agtatec AG

Customers and Groups

Post by marmollo » 15 Feb 2017, 16:42

Dear All
I have a question. We are working with OTRS 5.5 and want to implement the following for our users which are logging into OTRS through the AD

User will Need to be a part of Group XXX. When the user is part of the Group XXX he will see the Queues where he can post the tickets in customer.pl A B and C
The next user is YYY and can only see the Queue D in OTRS.
How can I Setup this? Does the Group Need to come directly from the active Directory or I can somewhere make a filter that if the User Id contains 102- it will automatically assign it to the Group XXX and if the user ID Begins with 111- it will be the usergroup YYY

Thanks for your Support and help in advance.

crythias
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Posts: 10108
Joined: 04 May 2010, 18:38
OTRS Version?: 5.0.x
Location: SouthWest Florida, USA
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Re: Customers and Groups

Post by crythias » 24 Feb 2017, 02:41

OTRS 5.0.x (private/testing/public) on Linux with MySQL database. Also on github.
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