OTRS version is otrs-5.0.14-02.noarch

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puneet
OTRS newbie
Posts: 24
Joined: 14 Mar 2016, 08:04
OTRS Version?: otrs 4.14
Real Name: puneet sharma
Company: onebcg

OTRS version is otrs-5.0.14-02.noarch

Post by puneet » 31 Jan 2017, 05:37

Hi Support
i am facing below error when i am sending email from OTRS from.

this address is registered as system address and cannot be used.

Please let us know where i can change this and how to resolve this issue.

My OTRS version is otrs-5.0.14-02.noarch

Regards
Puneet Sharma

jojo
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Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: OTRS version is otrs-5.0.14-02.noarch

Post by jojo » 31 Jan 2017, 09:07

don't try to send to emails addresses which are assigned to OTRS and therefore will loop back to it. It is not an error or bug it is intented functionality to protect OTRS from double messages
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

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puneet
OTRS newbie
Posts: 24
Joined: 14 Mar 2016, 08:04
OTRS Version?: otrs 4.14
Real Name: puneet sharma
Company: onebcg

Re: OTRS version is otrs-5.0.14-02.noarch

Post by puneet » 31 Jan 2017, 11:32

Thanks For your reply

but OTRS 4 there is no any problem like that. only OTRS 5 has problem.

jojo
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Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
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Re: OTRS version is otrs-5.0.14-02.noarch

Post by jojo » 31 Jan 2017, 13:06

That was a bug in some OTRS 4 versions
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

puneet
OTRS newbie
Posts: 24
Joined: 14 Mar 2016, 08:04
OTRS Version?: otrs 4.14
Real Name: puneet sharma
Company: onebcg

Re: OTRS version is otrs-5.0.14-02.noarch

Post by puneet » 16 May 2017, 13:25

Hi Support

OTRS 5
When i am creating new email ticket then i am select queue where i am going to send email but email signatire feild showing is empty.
i had created signature and attached with selected queue please help me to sorout this issue.

Thanks

jojo
Moderator
Posts: 14197
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: OTRS version is otrs-5.0.14-02.noarch

Post by jojo » 16 May 2017, 13:41

This is not a support channel. Please contact your support team via email.
"Production": OTRS Business Solution™ 6, STORM powered by OTRS
"Testing": OTRS git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com :: Share your ideas

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