Hello!
I have a problem when defining values for dynamic fields. What tags could i put inside dynamic field?
Is there a way to put there current user(user that started next transition in process)?
Dynamic field TAGS
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Re: Dynamic field TAGS
From the manual:
As we didn't get it working for us, we are using a small custom transition module that writes the current userID in a dynamic field.Note From OTRS 4.0.1, parameters are not longer mandatory fixed values, but instead, they can inherit from the original ticket using format: <OTRS_Ticket_property>. From OTRS 4.0.6, the format <OTRS_TICKET_property> is now supported, older format is still usable, but deprecated as it will be dropped in further versions.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Re: Dynamic field TAGS
Ok, i can use OTRS_Ticket tags, but there isn't any current user property, there's only owner and responsible, but i need current, the user that clicked the "ok" button. Is there a way to achieve that without custom coding?
Re: Dynamic field TAGS
No
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Dynamic field TAGS
Ok, thank you for your time. I will find another way then, problem is solved.