Dynamic field TAGS

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Dethas
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Posts: 25
Joined: 18 Jan 2017, 12:27
Znuny Version: 6.0.8
Real Name: Patric

Dynamic field TAGS

Post by Dethas »

Hello!
I have a problem when defining values for dynamic fields. What tags could i put inside dynamic field?
Is there a way to put there current user(user that started next transition in process)?
RStraub
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Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Dynamic field TAGS

Post by RStraub »

From the manual:
Note From OTRS 4.0.1, parameters are not longer mandatory fixed values, but instead, they can inherit from the original ticket using format: <OTRS_Ticket_property>. From OTRS 4.0.6, the format <OTRS_TICKET_property> is now supported, older format is still usable, but deprecated as it will be dropped in further versions.
As we didn't get it working for us, we are using a small custom transition module that writes the current userID in a dynamic field.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
Dethas
Znuny newbie
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Joined: 18 Jan 2017, 12:27
Znuny Version: 6.0.8
Real Name: Patric

Re: Dynamic field TAGS

Post by Dethas »

Ok, i can use OTRS_Ticket tags, but there isn't any current user property, there's only owner and responsible, but i need current, the user that clicked the "ok" button. Is there a way to achieve that without custom coding?
jojo
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Re: Dynamic field TAGS

Post by jojo »

No
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Dethas
Znuny newbie
Posts: 25
Joined: 18 Jan 2017, 12:27
Znuny Version: 6.0.8
Real Name: Patric

Re: Dynamic field TAGS

Post by Dethas »

Ok, thank you for your time. I will find another way then, problem is solved. :)
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