ITSM Change email notification language

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OTRS newbie
Posts: 13
Joined: 18 Jan 2011, 15:45
OTRS Version?: 3.0.4

ITSM Change email notification language

Post by gob » 23 Jan 2017, 17:22

I am running OTRS 5.0.14 with the ITSM modules.
Whenever I create a change/workorder etc the notification emails come through in German, despite my agent language being set to English (United Kingdom).

I have searched the Sys Config area but cannot find a default notification language.
Any suggestions appreciated.


OTRS newbie
Posts: 29
Joined: 25 Sep 2014, 20:03
OTRS Version?: 6.0.15

Re: ITSM Change email notification language

Post by possebon » 27 Mar 2017, 17:38

I'm using the 5.0.17 version and I confirm that this occurs with me too.

In my case, the default language of OTRS is Brazilian Portuguese, and all ticket notifications are sent in Portuguese.

All ITSM Change notifications email are sent in German.

OTRS newbie
Posts: 11
Joined: 19 Apr 2018, 13:43
OTRS Version?: 3.1.21
Real Name: Rolf-Arne Schulze
Company: NiSec

Re: ITSM Change email notification language

Post by raskall » 24 Sep 2018, 20:40

Noone figured this out? I too am getting ITSM notifications in german. Language set to norwegian. I guess german is a fallback language in ITSM so that when norwegian templates doesn't exist it reverts to german. I'd like to get this in english instead.

Please help?

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