I have a problem, because when you update dynamic field you replace old data with new one.
But i want to add more data to existing data:
I have dynamic field with 'aaa' value and i want to add 'bbb' so i get dynamic field with value 'aaabbb' instead of just 'bbb'.
Is there a way to achieve that?
Regards,
Patric
Dynamic field - how to insert more data to already existing data
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reneeb
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Re: Dynamic field - how to insert more data to already existing data
If it's in the forms, the old value should be shown. The Agents can add the new text to the old value.
If you do it in code that you've written yourself, you can retrieve the old value first, concat the new value and store that new value.
If you do it in code that you've written yourself, you can retrieve the old value first, concat the new value and store that new value.
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Re: Dynamic field - how to insert more data to already existing data
Is there a way to do it through process transition?
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reneeb
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Re: Dynamic field - how to insert more data to already existing data
No, you would need to write your own transition action module.
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Re: Dynamic field - how to insert more data to already existing data
Thank you for your time! I will find another way then. The problem can be marked as solved.
Have a nice day!
Have a nice day!
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root
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Re: Dynamic field - how to insert more data to already existing data
Did you tried in DynamicFieldSet in the transition action with key 'DynamicField_X' and as value '<OTRS_TICKET_DynamicField_X>bbb' ? Should be worth a try
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?