New Process Ticket does not show Customer History

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Julian0o
Znuny newbie
Posts: 55
Joined: 14 May 2014, 13:28
Znuny Version: 5.0.7

New Process Ticket does not show Customer History

Post by Julian0o »

Hi there,

when i create a new Process Ticket, there is no customer history apearing at the bottom of the page. Is there a way to configure it like in new Phone Ticket?

Thanks
OTRS 5.x & KIX4OTRS
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wurzel
Znuny guru
Posts: 3230
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: New Process Ticket does not show Customer History

Post by wurzel »

Hi,

AFAIR this is by design. You should use AgentTicketPhone for starting a ticket and jump to a process later.


regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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